Many users nowadays are using Ring devices. But with the increase in usage, people have also increased their concerns about having such devices. Upon going to certain complaint forums, we observed that many users had raised tickets about their Ring live view black screen.
There can be multiple reasons for a Ring camera live view to go black. The most commonly mentioned reasons are bugs with the app, a defective Ring device, or problems with the Wi-Fi network. Additionally, Ring servers can also go weak that will cause the live video to stop streaming.
If you are facing a similar problem, then this article is the solution you are looking for. This article has accumulated all the possible solutions to go deep into the cause and troubleshoot the problem of Ring Live View Black Screen.
Table of Contents
1. Check your Internet Connection
To start with you should check your internet connection. Next, you should make sure that the Ring live view screen is receiving proper internet speed. The Ring device has an odd way of using its functions, and in case there is some connectivity issue with poor speed, it will just stop working altogether instead of showing you blur pictures or being stuck.
So, it would help if you were sure of checking the internet connection and the speed on the Ring doorbell and your phone. This will certainly be quite helpful for you in solving the issues with the Ring devices.
2. Try with Some Other Device
It is also possible that your doorbell is fine, but it is malfunctioning. In such a case, you should try to log on to the web portal with a different device or try installing the app with another smartphone. If this process works for them, there are a few things you can try.
To begin with, you will have to update the app version to the latest one on your phone. This step will ensure that there is no issue with the app alone and that it runs efficiently on your device.
Moreover, you can connect the app with the Ring doorbell again with the help of the login credentials. This will most certainly fix your issues with your device.
One more thing you can do is check the VPN settings. The VPN must have been enabled on your device, causing certain errors such as live broadcasting and connectivity. You can disable the VPN, which will most probably solve your Ring live view black screen issue.
3. Try Resetting the Doorbell
Even after trying all of the steps listed above, you haven’t been able to fix the Ring live view, and you will have to reset the device. To do so, you will have to access the app and then click on the Reset menu. There you will find an option to reset the Ring doorbell back to default settings. Once the settings are back to default, it will reboot for good.
4. Try Contacting Customer Support Team
Lastly, if nothing seems to work for you to fix your device by yourself, there is a technical fault. In such a case, you should contact the customer support team. You can explain the issues you are facing to the support team and how you have tried to fix them.
The customer support team will provide you with some solutions that will help fix your thermostat. There is also an option of replacing the device under warranty.