Are you also confused why your Alexa responds with, “I am sorry, something went wrong?” This article lists the several ways you can use to fix the issue of “Alexa I’m not sure what went wrong.”
Using Alexa voice commands to control every single device of your smart home makes your life simpler and way more convenient. You can use multiple Echo devices together. However, many users face a standard error while doing so, i.e., Alexa randomly keeps saying sorry something went wrong.
Without making any further adieu, let us see some easy ways to fix this issue and get all your Amazon devices to work together effortlessly.
DIY Fix: Alexa I’m Not Sure What Went Wrong Error
Scrolling down are the three simple ways you can try to fix this error by yourself.
- Try Plugging & Unplugging Your Devices
When you face this error, the first thing to do is to unplug and plug all your Echo devices. Usually, many users find this simple trick effective in fixing the issue. So, if you are also lucky enough, this step itself will resolve your issue.
Remember to wait for a while after unplugging your devices and then plug them back in. However, if this doesn’t work for you, don’t worry; we have other ways too; keep reading.
- Reset The Router
Maybe a lousy router setting or slower internet connection would be the reason you are facing this error. In that case, all you have to do is merely reset your router.
When you reset the router, it will restore all of its settings to what was initially used. Almost all home automation devices face issues because of router settings, so this method can also prove effective in providing a solution. Also, ensure that your internet connection is running efficiently. If not, then you will have to contact your service provider.
- Wait For A While
If you are new to facing this issue, then you should wait for a while. Many users notice that all the Echo devices stop functioning correctly when someone attempts to attack the server.
In that case, you can not do anything except waiting for a while. After a few hours, your devices may start running correctly as usual.
The Bottom Line
In a nutshell, using the three ways mentioned here, you can quickly fix the “Alexa I’m Not Sure What Went Wrong” error. However, if you still face the issue, you might need to contact your customer support and get it fixed by professionals.