Updated on May 10th, 2021
Alexa is a voice-controlled speaker device best known for delivering a soothing experience. Though it is a user-friendly device, sometimes it can create problems for the user while managing it. For instance, the Alexa error 7:1:10:12:2 occurs when the device cannot hear the voice properly and respond.
Before moving on to the steps for fixing this error, one should discover the probable causes of the error to avoid its occurrence in the future. While there are several causes of this error; some of the prominent reasons are:
- It occurs due to an unstable Wi-Fi network connected to the device.
- Any technical problem in the mic or any other device element may also cause this error.
- Not cleaning the device timely might make the device unable to hear the inactive voice manner.
- Outdated software of the device may also cause this error.
Although the Alexa error 7:1:10:12:2 is quite technical and frustrating. But only a few users know that it is fixable at home with the help of following some troubleshooting ways to fix it.
Some of the ways to fix this error at home are:
Table of Contents
Restarting The Device
Since the Alexa error 7:1:10:12:2 occurs because the Alexa cannot correctly hear the voice commands, you can try restarting the device by long-pressing the power button. You can also make use of the mobile application to turn your Amazon Echo off. Then waiting for a while before turning it on again can make the device work out well again.
Cleaning The Device
Sometimes the dust gets accumulated in the hardware parts of the device. Thus cleaning the dust with a duster can make your Alexa work again.
Updating The Software
Although Amazon Alexa updates its software on its own, sometimes software updating gets stuck and needs updating done manually. You can perform this by accessing the Alexa mobile application and clicking on the software update tab.
Contacting customer support
Usually, these ways will help you to fix the error. However, if they are not viable or workable for you, then move to the customer support department of Amazon and ask them to resolve your problem.